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Customer
Connectivity
Strengthen customer
intimacy and build lasting one-to-one relationships by providing customers
with an Internet portal into your SARA 2000. By implementing SARA
2000 Web version, you will be able to extend your service operation's
reach to your customers, allowing you to maintain high levels of customer
service without tying up your staff's time answering routine questions.
A typical user can perform the following functions via the Internet:
• Submit service requests that get automatically
routed to the appropriate company agent
based on the predefined rules
•
Request an RMA
•
Access
the problem-resolution database, product literature, Frequently Asked
Questions, and online instructions
•
Look up his/her
account information, such as call history, contract details, etc.
•
Track the status of his service request.
•
Get standard quotations for non-warranty repairs
•
Update his
customer profile and product information
•
Request a personal call or a live Web assistance
•
Purchase
accessories and parts |
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