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Field
Service Connectivity
Arm field engineers
with real time access to key SARA 2000 functions, while taking advantage
of the Internet to reduce your cost of service delivery. By implementing
SARA Web version, your field engineers will be able to manage their
work from remote locations, via the Internet. Enabling the sharing
of information through an intuitive, browser-based, easy-to-use portal,
you quickly realize the advantages and economies of using the Internet
as an essential component of your service cycle.
SARA 2000 empowered technicians can:
• Receive, view, edit and close calls from
any location where an Internet connection can
be made
•
View and update customer and site data, equipment, history, entitlement
and notices related to any call
•
Access
on-line resolution statistics
•
View, take
and order parts
•
Initiate accurate billing of parts, labor and miscellaneous charges
immediately following completion of
a call |
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