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Partner
Connectivity
Customer service
processes are often complicated by the fact that many organizations
have partners. Usually, manufacturers and some dealerships partner
with the so-called Authorized Service Centers (ASC) that perform the
majority of their repair work. Given the fact that the manufacturers
are the ones who receive customer service requests and who posses
the majority of the information needed to carry out the service, it
is essential for ASCs to be able to promptly receive the necessary
data and instructions. By implementing SARA 2000 Web version, you
can connect your ASCs over the web. They can retrieve all the necessary
information to perform jobs assigned to them. A Service Partner can
perform the following functions via the Internet:
• Access work orders
•
Look up customer and product information
•
Verify
warranty and entitlements
•
Look up service
bulletins and repair instructions
•
Order parts
•
Update the status of repair
•
Track payments
due for warranty work
•
Track shipments
•
Transmit
information/messages/completed work orders back to the manufacturer/dealership
•
Capture time
and parts used
•
Submit claims
for warranty work performed |
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