TCT enhances its solution offerings with wireless technology interfaces:

El Segundo, CA - May 2, 2000. Transnational Computer Technology (TCT) has just announced the release of a SARA2000 upgrade that provides a wireless interface to mobile agents, such as cell phones and pagers. This new feature is expected to finally solve the long-standing problem of transmitting real-time information between field engineers and the dispatchers.

Traditionally, field technicians had a difficult time communicating with their headquarters and receiving assignments and proper instructions on time. The pioneering technology used in creating the latest SARA upgrade, offers an inexpensive and reliable way to build a two-way communications bridge between the field personnel and the dispatchers.

Equipped only with a basic cell phone or pager, field technicians can receive a "laundry list" of their daily tasks, comprehensive customer and product information, driving instructions, and other valuable data. They can also transmit their service call updates and other messages back to the dispatchers.

"An ability to exchange data with their field engineers, has a very real value to the organizations who send technicians to their customers sites," says Shawn Kim, the V.P of Marketing for TCT. "It ensures that each technician will know all his tasks, that service calls will be completed on time, and that the dispatchers will be able to manage and monitor their field personnel."

TCT offers integrated information system solutions for service management. SARA2000 (Service And Repair Automation) is the industry's premier customer service and support management system, which provides an integrated set of modules for call management, help desk, field service, depot repair, inventory control, sales support, warranty verification, claims processing, service marketing, contract administration, and Internet-based support. Historically a leader in the depot repair automation, TCT has recently used its technological expertise to revolutionize field service management as well with its 1999 release of SARA 6.4