Customer Support Program

We fulfill our promise to provide exceptional customer service with our Customer Support program.  This program employs TCT's Technical Support Team to ensure the highest level of technical assistance to our customers after the installation of our system, including providing you with an experienced technical staff, timely product resolution, and detailed technical answers to your questions.  At TCT, we are zealous about building and maintaining close relationships with our customers. 

Your investment in SARA is not just a purchase of an excellent software product - you automatically receive a business partner for life. Our dedicated technical support staff is prepared to address your problems and issues in an extremely timely manner, depending upon the level of an emergency and our prior agreements. 

This is not all. TCT not only guarantees that every customer problem is going to be quickly and successfully resolved, but also proactively monitors your systems for bugs and viruses so you will not have any problems to deal with in the first place. 

Our customers are also automatically eligible for the periodically released system upgrades and enhancements.  This ensures that you will continue to receive the benefits of our ongoing research and development that is revolutionizing the service automation industry.

If you would like additional information about the ins-and-out of our support program, please download the Customer Support pdf. file.