Customer Training

In order for your company to be able to take full advantage of SARA2000's capabilities, your staff needs to be properly trained in the management and use of our software.  For that reason, we at TCT are offering you two types of training on the ins-and-outs of SARA. 

The first category of training we provide is on-site.  It consists of our technical consultants educating your company's personnel both during and after the system installation. You will learn about the structural design and the day-to-day use of our product.  We are aware that our training programs need to be customized to your specific organizational needs. For that reason, we always dispatch precisely the type of specialist that would be most suitable in the context of your individual business. 

In addition, TCT offers a full range of instructor-taught courses on SARA at our El Segundo, CA facility, such as:

• SARA Implementation - designed to teach students how to install, integrate, and customize the system.
  
  
• SARA General Use - designed to teach the day-to-day end-users of SARA the basics on how to utilize SARA in the executions of their functions.
  
  
• SARA Maintenance - designed to teach your system administrators how to properly keep SARA running and fix the system's most commonly occurring bugs.
  
  
• SARA Customer Assistance - designed to in-detail educate you Customer Service Representatives on the use of Call Center and Help Desk modules.
  
  
• SARA Repair - designed to in-detail educate your technicians on the use of Depot Repair, Work Order, and Inventory modules
  
  
• SARA Billing - designed to in-detail educate your accounting personnel on the use of Billing module
  
  
• SARA Shipping - designed to in-detail educate your shipping personnel on the use of Shipping module
  
  
• SARA Reports - designed to in-detail teach your management on how to generate statistical and summary reports through SARA
  
  
• SARA Field Service - designed to in-detail teach your field engineers, management, and dispatchers on the use of field service module and its interfaces to mobile agents

Whether you will choose to take advantage of our on-site training, our educational courses, or both, TCT will ultimately make certain that your system administrators will be able to keep the software bug-free and resolve any minor problems, that the end-users will be familiar will all of the system's multifaceted functions, and that your organization as a whole will be equipped to get the most out of our service solution.